Update Manager
The update manager within Remote Management allows you to update Kiosk Browser on your devices without visiting the devices. This feature is available to Provisioned Devices and Samsung devices ulising the now deprecated Knox Security Module. More information on Knox can be found here.
Devices that are eligible for updates will be listed as per below:
If the device is showing as offline, this doesn't always mean an update cannot be initiated, but is most likely the case.
How to initiate updates
Against each device you wish to update click the update switch (last column). Then click the green update button. When this button is clicked you will be redirected to the update status page which shows you the LIVE status of all of the updates in progress.
The status column will automatically update as the installation progresses, there are a total of 9 status types:
Request Sent = Sent update request to device
Request Received = Device received update request
Download Started = APK download started
Download Failed = Failed to download APK
Download Complete = APK download complete
Installation Started = Kiosk Browser installation started
Installation Complete = Kiosk Browser update complete
Installation Failed No APK = Attempted install but APK file missing
Installation Failed = Failed to install
If the status remains stuck on "Request Sent" its likely the device has not received the update request (normally if it has no internet connection or push notifications are not working).
To clear devices from the update status page, just click the brush icon (as shown below). This will then allow you to start the update again as and when the device is available.
If the status displays "Installation Complete", the device will no longer display in the update manager at least until a newer version is available.
How the process works:
Device downloads latest APK from central server
Checks the APK file version
Security module app launches its own locked down activity to prevent user from exiting
Kiosk Browser gets updated
Kiosk Browser is once again set as the default launcher
Devices that are eligible for updates will be listed as per below:
If the device is showing as offline, this doesn't always mean an update cannot be initiated, but is most likely the case.
How to initiate updates
Against each device you wish to update click the update switch (last column). Then click the green update button. When this button is clicked you will be redirected to the update status page which shows you the LIVE status of all of the updates in progress.
The status column will automatically update as the installation progresses, there are a total of 9 status types:
Request Sent = Sent update request to device
Request Received = Device received update request
Download Started = APK download started
Download Failed = Failed to download APK
Download Complete = APK download complete
Installation Started = Kiosk Browser installation started
Installation Complete = Kiosk Browser update complete
Installation Failed No APK = Attempted install but APK file missing
Installation Failed = Failed to install
If the status remains stuck on "Request Sent" its likely the device has not received the update request (normally if it has no internet connection or push notifications are not working).
To clear devices from the update status page, just click the brush icon (as shown below). This will then allow you to start the update again as and when the device is available.
If the status displays "Installation Complete", the device will no longer display in the update manager at least until a newer version is available.
How the process works:
Device downloads latest APK from central server
Checks the APK file version
Security module app launches its own locked down activity to prevent user from exiting
Kiosk Browser gets updated
Kiosk Browser is once again set as the default launcher
Updated on: 25/01/2021
Thank you!